The first concern of consumers who shop online is that the product is not as expected. Consumers who do not want to have a bad experience tend to shop from stores recommended by their relatives. However, since each consumer's expectations are different, suggestions and suggestions from relatives may not be sufficient.
In order to guide the consumers at this stage; Product reviews, star ratings, store reviews and, most importantly, comments made by users who purchased the product by uploading images are effective. These comments are for reference only. Consumers become potential customers after reading reviews. Our potential customers have now begun to trust our brand. We attach great importance to evaluations in order to further gain the trust of our customers.
Our comments with a few examples to examine their trust in our brand;
We have both positive and negative comments.
How Do We React to Negative Comments?
Negative comments are inevitable. Solutions can be offered to compensate; Steps such as sending new products to our customers and offering solution suggestions without delay after evaluation allow us to regain trust in our customers.
How Do We Encourage Our Customers to Comment?
We need to remind ourselves not to leave it to chance for our customers to write about their experiences. We can receive positive feedback from our customers by sending a gift or a card to encourage them to comment within their order.
